FAQs

Before sending a mail to our technical support please check these frequently asked questions to see if your issue is addressed here.

General
Do GForce instruments work with macOS 10.15 Catalina?

Yes. All of our current product lineup is Catalina compatible.

Legacy products will not be receiving updates.

AAX Format GForce Instruments.

Platform: Any | Format: Any

M-Tron Pro, VSM, Oddity2 and Minimonsta are available as Mac Format AAX instruments. If you’re an existing registered user of these, they have been allocated to your account free of charge.

Alternatively this superb Multiband Mixer also acts as a host for VSTs within Pro Tools and is well worth checking out here.

Finally, there will never be PC AAX versions of any GForce Instruments.

Where can I find my installation codes?

Platform: Any | Format: Any

Provided you have a license registered to your account, you can find your installation codes once logged into ‘Accounts’.

What is the price in $US or other currencies?

Platform: Any | Format: Any

If you are buying from outside the European Union, the VAT element is removed after you have entered your address and hit the “Review order” button in ‘Checkout’.

Conversion to other currencies is handled by your payment provider.

We use this website for currency conversion indications when buying.

www.xe.com

Are all your instruments available for download?

Platform: Any | Format: Any

Yes, all our current instruments are available to download directly from this website.

For specific download instructions for VSM and M-Tron Pro please see their FAQ sections.

Educational Pricing

We offer educational pricing on all our products.

You will need to prove that you currently attend, or teach at, an educational establishment. If you feel that you could benefit from an educational discount please drop us a line.

We deal with all requests individually.

Please Note* Educational discounts can only be applied to full priced purchases and cannot be combined with any other offer.

How do I register my instruments?

Platform: Any | Format: Any

Please create or log in to your account, you’ll find an option to register your serial number on the main account page.

In previous lives, serial numbers may be referred to as Registration keys or numbers. They’re the same thing.

I want to know what the procedure is for a license transfer.

As long as your product isn’t listed as “NFR”: In your account, click on the View Instrument button for the product that you’d like to transfer.  You can transfer it to another registered GForce user using the box on the right-hand side.  Or at the bottom on mobile browsers.

Can I change my account details including change my password?

Yes. In your account pages.

I have created an account but haven't received my password yet.

Sometimes an over zealous spam filter may stop our email from getting to you. Try changing the settings and asking for the password to be sent again. If this doesn’t solve the problem, email us and we’ll provide you with your details.

I use Receptor and I need tech support for one of your instruments.

All technical issues with regards to our instruments and Receptor are handled directly by Muse.

Upgrade/Update? What's the difference?

Upgrade – something you pay for.
Update – something you don’t pay for.

Getting the message “Serial number already taken” when trying to register.

Did you buy the product from our website? If so, registration is automatic and there’s no need for you to do anything. So the number is taken… but by you! If you didn’t buy from us, contact support with your serial number.

I need my registration key but can only find a serial number! Or, I need a serial number and can only find a reg key!

Over the years we have used these terms interchangeably, causing some confusion. They are, however, the same thing.

I have an activation code from an online shop, what do I do with it?

Create an account, then register your activation code with us. You’ll then be given a serial number to use when installing the instrument itself. The activation code cannot be entered into the instrument.

How do I uninstall your instruments?

Mac | Run the installer again (download a new one if you need to). When it comes to the installation selection screen keep clicking the tickbox until the text reads Uninstall. Do this for each format you want to uninstall then complete the installation process.

PC |Find the uninstaller in Add/Remove Programs and run.

GUI Sizes

New UI sizes are now available for M-Tron Pro and VSM. We’re looking into our development options for increased UI sizes with Oddity2 and Minimonsta.

Artist Endorsement

We never pay artists for endorsements nor enter into an endorsement with an artist who has never used our instruments. Artists may be eligible to endorse our products provided they meet all of following conditions:

The artist must already own at least one GForce Instrument and express a genuine love for it.

The artist must prove popularity, e.g. have produced at least 1 top ten hit in a significant charts system in the last 24 months.

The artist must provide scans of at least 5 interviews in music oriented magazines, such as Groove or Bravo, alternatively video interviews on MTV or music shows on local television.

The artist must provide scans of at least 5 interviews published in magazines focussed on music production, such as Future Music, Electronic Musician, Keyboard, Sound & Recording or a combination of both magazine types.

If the artist has an existing or prior endorsement by another audio company (hardware or software), the artist must send signed confirmation that the existing or prior endorsements do not conflict with endorsement by GForce. For example, if the artist still has to mention an existing and prior product endorsed by another company he can not be endorsed by GForce.

The artist must provide prominent mention of GForce instruments in each booklet during the period of endorsement.

The artist agrees to mention GForce instruments prominently in any production centric interview within the period of endorsement.

The artist agrees to supply patches and demo tracks for inclusion in GForce products and use on the GForce website.

The artist must send a set of photographs (cleared for publishing by GForce), to be updated every 2 years.

The artist must provide a list of at least 5 appearances of GForce instruments on each album within the endorsement period, e.g. “Ambient background on track 02 using impOSCar2 preset ToDieFor”

Failure to meet any of the above conditions will result in termination of the agreement and any licenses that have been issued under this agreement will be revoked. GForce Software Ltd reserves the right to revoke any NFR license at any time for any reason.

The artist can end the endorsement period at any time by buying normal single user license.

How many times can I install an instrument?

Our licence agreement allows for up to two concurrent installations as long as both computers are owned (and mainly used by) the registered licence holder.

This is designed to allow users to have one installed on a studio and one on a live performance rig.

Imposcar2
What's my username? Licence code? Key code? Reg code?

Over the years we have had to change the format of our serial number system a couple of times. This has led to a bit of a confusion of names when it comes to your licence codes needed for installation.

In your account click the View Instrument button next to impOSCar2.

You will see two lines of text for the licence code.  The first line is your “product username”, if you bought it on the new site it will begin with the letters “IMP”.  Older buyers may have a username that they had on our old site here.

The second line is the registration key, or licence code, or serial. It is always a long code of numbers and letters.

Logic (or another AU host) is not seeing Audio Unit plug-ins.

If an instrument is not being detected by Logic (or any other Audio Unit host), please try the following procedures.

1. Run the AU Manager from within Logic Pro X.

2. Depending on your OS, go to:

Macintosh HD/Users/Library/Caches or Macintosh HD/Users/Library/Caches/AudioUnitCache

Move the com.apple.audiounits.cache file to the Trash then empty the Trash. When you next restart Logic or Digital Performer they will freshly scan installed Audio Units and your instrument should now appear in the Audio Units list.

3. Go to Macintosh HD/Library/Audio/Plug-ins/Components.

If you can see your plugin in the list of Audio Units, select the file and move it to the Desktop. Restart the Mac and start Logic or Digital Performer. Follow this by shutting down Logic or Digital Performer then move the Audio Units from the desktop back into the HD/Library/Audio/Plug-ins/Components folder. Restart Logic or Digital Performer and your instrument should now appear in the Audio Units list.

AAX Format impOSCar2

There is no AAX version of impOSCar2 for Mac or PC.

This superb Multiband Mixer also acts as a host for VSTs within Pro Tools and is well worth checking out here.

I can't find the impOSCar2 manual

The manual for impOSCar2 is installed to the following locations and is named impOSCar2_Manual.pdf.

Mac:

User/Documents

PC:

C:/Program Files/GForce/impOScar2/Documentation

impOSCar2 crashes within NI Maschine

Native Instruments uses a service called NIHardwareAgent which monitors the USB bus for the Maschine controller. Whenever this service is running, Imposcar 2 may crash and the kernel panics point to the VST, not the service. However, disabling this service gives consistent performance.

Thanks to William Buchanan for the fix.

When using a touch-screen PC the knobs and sliders are poorly responsive and jump about, how can I fix this?

Please navigate to the following location on your computer:

C:/Program Files/GForce/impOSCar2/Support

Open the file ‘impOSCar2.sup’ with notepad and add the following line into the file after the {Knob Mode} line at the top:

{Linear Knob Mode Cursor Move}{off}

Save the ‘impOSCar.sup’ file

M-Tron Pro
Crashing in Logic Pro 10.5

Please update your M-Tron Pro to v3.0.3 or newer for compatibility with Logic Pro 10.5.  Updates are available free from your account pages.

Logic (or another AU host) is not seeing Audio Unit plug-ins. | Mac

If an instrument is not being detected by Logic (or any other Audio Unit host), please try the following procedures.

1. Run the AU Manager from within Logic Pro X.

2. Depending on your OS, go to:

Macintosh HD/Users/Library/Caches or Macintosh HD/Users/Library/Caches/AudioUnitCache

Move the com.apple.audiounits.cache file to the Trash then empty the Trash. When you next restart Logic or Digital Performer they will freshly scan installed Audio Units and your instrument should now appear in the Audio Units list.

3. Go to Macintosh HD/Library/Audio/Plug-ins/Components.

If you can see your plugin in the list of Audio Units, select the file and move it to the Desktop. Restart the Mac and start Logic or Digital Performer. Follow this by shutting down Logic or Digital Performer then move the Audio Units from the desktop back into the HD/Library/Audio/Plug-ins/Components folder. Restart Logic or Digital Performer and your instrument should now appear in the Audio Units list.

I want to install an M-Tron Pro Expansion Pack. Where is my M-Tron Pro Library folder?
Platform: MAC/PC

Mac – Run M-Tron Pro and click the show MIDI CC button. A file path of your library will be shown.

PC
By default: C:/ProgramData/GForce/M-Tron Pro Library

ProgramData is a hidden folder, so make sure you enable Show hidden files and folders in Windows to find it.

Please note that during installation of M-Tron Pro you can select a custom location. If you’ve done this and can’t remember where you put it, run M-Tron Pro and click the show MIDI CC button. A file path of your library will be shown.

M-Tron Pro download installation.

A Mac installation video can be viewed here.

Library Installer Error. It asked for Disc 1 to be inserted! | PC

Please extract the downloaded zip file before running the installer.

I get a message about ASIO drivers when I load the standalone. | PC

M-Tron Pro and VSM require the use of an ASIO compliant sound card or interface. If you don’t have a dedicated sound card or interface you can often convert your PC’s standard audio drivers by downloading and installing the free, tiny and great ASIO4all third-party driver here.

M-Tron Pro or VSM doesn’t appear in my 64bit host. | PC

Make sure that your host’s VST folder locations list does not contain the folder that contains the 32bit version of M-Tron Pro. If a 64bit host scans the 32bit version at all it will ignore the 64bit version.

Minimonsta
What's my username? Licence code? Key code? Reg code?

Over the years we have had to change the format of our serial number system a couple of times. This has led to a bit of a confusion of names when it comes to your licence codes needed for installation.

In your account click the View Instrument button next to Minimonsta.

You will see two lines of text for the licence code.  The first line is your “product username”, if you bought it on the new site it will begin with the letters MMM.  Older buyers may have a username that they had on our old site here.

The second line is the registration key, or licence code, or serial. It is always a long code of numbers and letters.

Logic (or another AU host) is not seeing Audio Unit plug-ins.

If an instrument is not being detected by Logic (or any other Audio Unit host), please try the following procedures.

1. Run the AU Manager from within Logic Pro X.

2. Depending on your OS, go to:

Macintosh HD/Users/Library/Caches or Macintosh HD/Users/Library/Caches/AudioUnitCache

Move the com.apple.audiounits.cache file to the Trash then empty the Trash. When you next restart Logic or Digital Performer they will freshly scan installed Audio Units and your instrument should now appear in the Audio Units list.

3. Go to Macintosh HD/Library/Audio/Plug-ins/Components.

If you can see your plugin in the list of Audio Units, select the file and move it to the Desktop. Restart the Mac and start Logic or Digital Performer. Follow this by shutting down Logic or Digital Performer then move the Audio Units from the desktop back into the HD/Library/Audio/Plug-ins/Components folder. Restart Logic or Digital Performer and your instrument should now appear in the Audio Units list.

Minimonsta demo version patches.

Yes, there are more patches in the full version.

The full version comes with 582 Meta-patches which equates to 6402 patches.

Does the Minimonsta respond to MIDI Program Change messages?

The Minimonsta responds to program change in the following manner:

  1. Extend the Minimonsta Meta-Patch window.
  2. From the Meta-Patch window, select the folder you want to respond to program change (this could be a user customized folder).
  3. Click on the PGA-RTFM button.

Each of the Meta-Patches within the selected folder is assigned a program change number starting at 1 and running sequentially thereafter.

If you send the instrument Program Change No. 1, the first sound in the list is loaded into the instrument RAM, but it is only activated when a key on the Melohman Octave (the black octave on the left) is pressed. Doing this loads the Patch for that key of the new sound (this will be a variation on the sound that has been loaded into RAM, and each key in the Melohman Octave loads a different variation). This can easily be automated within a host.

Manual CC Error

The manual incorrectly lists Osc 2 & 3 Transpose as having the same CCs assigned as the Delay Left & Right Times (CCs 12 & 13). The values should be as follows:

Osc 2 Transpose = 27

Osc 3 Transpose = 28

Checking which CC is assigned to which parameter:

There is a very simple way to check which CC is assigned to which parameter:

  1. Click on the knob you want to check
  2. Click ‘Setup’.
  3. In the MIDI section you’ll see “Un-bind [NameOfParam(CC XX)]” if the control is MIDI mapped.
Oddity2
What's my username? Licence code? Key code? Reg code?

Over the years we have had to change the format of our serial number system a couple of times. This has led to a bit of a confusion of names when it comes to your licence codes needed for installation.

In your account click the View Instrument button next to Oddity2.

You will see two lines of text for the licence code.  The first line is your “product username”, if you bought it on the new site it will begin with the letters “O2”.  Older buyers may have a username that they had on our old site here.

The second line is the registration key, or licence code, or serial. It is always a long code of numbers and letters.

Logic (or another AU host) is not seeing Audio Unit plug-ins.

If an instrument is not being detected by Logic (or any other Audio Unit host), please try the following procedures.

1. Run the AU Manager from within Logic Pro X.

2. Depending on your OS, go to:

Macintosh HD/Users/Library/Caches or Macintosh HD/Users/Library/Caches/AudioUnitCache

Move the com.apple.audiounits.cache file to the Trash then empty the Trash. When you next restart Logic or Digital Performer they will freshly scan installed Audio Units and your instrument should now appear in the Audio Units list.

3. Go to Macintosh HD/Library/Audio/Plug-ins/Components.

If you can see your plugin in the list of Audio Units, select the file and move it to the Desktop. Restart the Mac and start Logic or Digital Performer. Follow this by shutting down Logic or Digital Performer then move the Audio Units from the desktop back into the HD/Library/Audio/Plug-ins/Components folder. Restart Logic or Digital Performer and your instrument should now appear in the Audio Units list.

Is the patch management the same as original Oddity?

Yes, but with the addition of a Quick Save.

Are patches from my Oddity compatible with Oddity2?

All Oddity .pbk (preset banks) can be imported into Oddity2.

Does Oddity2 have the option for different size interfaces like impOSCar2?

No.

When I try to save a bank (.pbk file) I get the error code 1014

Code 1014 is a permissions error. Please ensure you have write permissions to the directory you’re attempting to save the bank into.  You can adjust permissions using the Get Info (Apple key + i) screen of the folder provided you have an admin on your Mac. Alternatively, try repairing permissions from Disk Utility on your hard drive.

VSM
Crashing in Logic Pro 10.5

Please update your VSM to v3.0.1 or newer for compatibility with Logic Pro 10.5.  Updates are available free from your account pages.

M-Tron Pro or VSM doesn’t appear in my 64bit host. | PC

Make sure that your host’s VST folder locations list does not contain the folder that contains the 32bit version of M-Tron Pro. If a 64bit host scans the 32bit version at all it will ignore the 64bit version.

VSM download installation

A Mac installation video can be found here.

Library Installer Error. It asked for Disc 1 to be inserted! | PC

Please fully extract the downloaded zip file before running the installer.

I get a message about ASIO drivers when I load the standalone. | PC

M-Tron Pro and VSM require the use of an ASIO compliant sound card or interface. If you don’t have a dedicated sound card or interface you can often convert your PC’s standard audio drivers by downloading and installing the free, tiny and great ASIO4all third-party driver here.

I get an error message when trying to load a patch from Library2 or Expansion Pack2

Library 2 and Expansion Pack 2 contain stereo samples that require VSM v3.x or newer to run.  Please download and install a new version of VSM, which you can do in your Account.

Expansion Packs
I want to install an M-Tron Pro Expansion Pack. Where is my M-Tron Pro Library folder?
Platform: MAC/PC

Mac – Run M-Tron Pro and click the show MIDI CC button. A file path of your library will be shown.

PC
By default: C:/ProgramData/GForce/M-Tron Pro Library

ProgramData is a hidden folder, so make sure you enable Show hidden files and folders in Windows to find it.

Please note that during installation of M-Tron Pro you can select a custom location. If you’ve done this and can’t remember where you put it, run M-Tron Pro and click the show MIDI CC button. A file path of your library will be shown.

M-Tron (Legacy)
I own M-Tron and want to upgrade to M-Tron Pro

Users with a registered copy of M-Tron in their account will automatically receive a 50% discount when buying M-Tron Pro. Add M-Tron Pro to your basket and then click View Basket to see the discount applied.

I bought M-Tron many years ago and cannot register it because I do not have a code.

Please contact us, providing as much information as you can about the following:

  1. Original purchase date
  2. Where purchased
  3. Any other supporting information

Once we have these details we will contact you with registration details or for more information.

Can I download M-Tron?

M-Tron was replaced by M-Tron Pro a decade ago! It is no longer available to download at all. It won’t work on any modern computer.

Imposcar (Legacy)
I own impOSCar and want to upgrade to impOSCar2

Users with a registered copy of impOSCar in their account will automatically receive a 50% discount when buying impOSCar2. Add impOSCar2 to your basket and then click View Basket to see the discount applied.

Oddity (Legacy)
I own Oddity and want to upgrade to Oddity2

Users with a registered copy of Oddity in their account will automatically receive a 50% discount when buying Oddity2. Add Oddity2 to your basket and then click View Basket to see the discount applied.

Use our technical support form if you require technical information.

Technical Support

Use our Contact form for anything other than technical support.

Contact

If these answers haven’t helped try our new users information page for more general info.

New Users Information