Technical Support

We pride ourselves on our support but to help us solve your problem quickly and effectively. Please take note of the following points which can help speed up the support process.

Please include as much information as you can together with exact symptoms of the problem. The more precise you are — the quicker we can help. What’s more effective is to describe what happens and what you expected to happen. Also, let us know if your problem occurred after any software updates or if it’s a recurring problem.

PLEASE NOTE - our reply will be sent to your account email address AND is also stored in your account under MY SUPPORT TICKETS.

Free technical support is only available to registered users.

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Before sending a message to technical support please check the faqs to see if your issue is addressed there.

FAQs

Use our Contact form for anything other than technical support.

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