FAQs
Before sending a mail to our technical support please check these frequently asked questions to see if your issue is addressed here.
GForce Installer requires Win7 or newer, or Mac OSX 10.15 (Catalina) or newer.
No. Although it is the easiest method for authentication, there is an offline activation pathway in the plugins and GForce Installer.
For perpetual licences, once activated, the plugins will never access the internet again.
For subscription licences the plugins will access the internet once per subscription period. Or require you to complete the offline activation process once per subscription period.
No. The GForce Installer only runs when you open it to install or uninstall things.
Mac users: the “Background Processes” that macOS alerts you to are only run whilst the GForce Installer application is open. Literally the installation and uninstallation processes.
Unfortunately the GForce Installer is only aware of expansion pack installations that it did.
You can connect the installer to a previously installed expansion pack by opening the menu on the expansion’s card in the GForce Installer and selecting Connect Content. Point the installer to the installed content and it’ll update the card accordingly.
Yes. Individual installers are available from the My Instruments page in your account as they were before.
As little as possible! When activating a plugin we collect a unique computer identifier code and whether that computer is a Mac or a Windows PC. We keep and use this data to allow you to install a plugin multiple times on the same computer without using up activations. We use the Mac or PC identifier to display a little icon and information in your account page to help you see which computers are activated.
When you uninstall a plugin via the GForce installer we collect the same data again so that we can remove it from the activations count.
We do not collect information about when a plugin is run, or what you do with it. Our plugins only call the server for authentication (either once, or periodically depending on the licence type) and we do not collect usage data.
- Download and install the GForce Installer with an online computer.
- Log into the GForce Installer.
- Click the (…) button next to the instrument you wish to install.
- Select Download. This will download the installer to your downloads folder without installing it.
- After downloading, transfer the downloaded dmg (Mac) or exe (Win) file to your offline computer.
- Run the dmg or exe on the offline computer to install the software.
- Run the instrument.
- When faced with the log in screen, click Offline Activation.
- Click Create ID File and save the presented file.
- Transfer the ID file back to your online computer.
- Back in the GForce Installer application, click the menu dots next to your instrument again and select Offline Activation.
- Select your ID file. The GForce Installer will contact our server and create a unique activation file for your offline computer and product.
- Save the Offline Activation file.
TIP! If you have multiple products to activate on the offline computer you can reuse the same ID file for each one. So repeat steps 11 to 13 for each instrument you have.
- Transfer the offline activation file(s) to your offline computer.
- Drag and drop it onto the Offline Activation window in the instrument.
- Click Activate.
For M-Tron Pro IV, MkII, and VSM IV, you can still use custom library locations as you always have.
However, the GForce Installer will always place newly installed expansion packs in to the default library location. You can move the cpt2s to a custom location after installation by following the guide in the respective manuals.
If you purchased your instrument from somewhere other than gforcesoftware.com you will have received a Registration Code.
Please log in to your account and go to the Register A Product page. Select the product you’ve purchased from the dropdown list and paste your Registration Code in the Product Key field. Click Register.
The product will now be added to your account and will be available via the GForce Installer*.
*You may need to rescan the GForce Installer if it was open during the activation process.
No. Although it is the easiest method for authentication, there is an offline activation pathway in the plugins and GForce Installer.
For perpetual licences, once activated, the plugins will never access the internet again.
For subscription licences the plugins will access the internet once per subscription period. Or require you to complete the offline activation process once per subscription period.
No. The GForce Installer only runs when you open it to install or uninstall things.
Three.
Uninstalling a plugin via the GForce Installer will remove that activation from your account and free it up to be used again. So it is good practice to uninstall the plugins before changing computers.
If you’ve had your computer lost, stolen, or broken, before being able to uninstall the plugin, that activation will be stuck on your account. If you run out in these circumstances, please get in touch with support about it, we’ll help you out.
The instrument won’t check for a full licence until the 14 day trial period has expired. If you purchase a licence during the 14 days, you’ll continue to see “expires in X days” in the account window until it finds the licence at the end of this period.
You will not have to log back in or re-authorise the plugin manually.
Our current system does not detect this automatically. Please contact us via Technical Support and we’ll assist you.
Yes! All our software can be demoed for 14 days, fully feature complete.
To start, please download the GForce Installer and log in to your account.
At first, yes. You must log into your account on the instrument to start your 14 day trial. After that the software won’t need to connect to the internet again until your trial period has run out.
At that time it’ll look again to see if you’ve purchased a full licence. If you have, it’ll continue to work seamlessly.
Yes. Please create an account if you haven’t got one already. It’s quick to do.
The instrument won’t check for a full licence until the 14 day trial period has expired. If you purchase a licence during the 14 days, you’ll continue to see “expires in X days” in the account window until it finds the licence at the end of this period.
You will not have to log back in or re-authorise the plugin manually.
There are discount available for registered users of legacy instruments to the latest versions, and discounts for completing bundle collections.
Please see the available personal discounts in your account on the My Discounts page.
https://www.gforcesoftware.com/my-discounts/
We offer educational pricing on all our products.
You will need to prove that you currently attend, or teach at, an educational establishment. If you feel that you could benefit from an educational discount please drop us a line.
We deal with all requests individually.
Please Note* Educational discounts can only be applied to full priced purchases and cannot be combined with any other offer.
Please check your spam or junk folder before contacting support. If it’s not there, please contact support and we’ll happily reset your password manually.
As long as your product isn’t listed as “NFR”: In your account, go to the My Instruments page. Click the transfer icon (two arrows pointing left and right) for the product that you’d like to transfer.
You can transfer it to another registered GForce user using the popup window.
The recipient’s licence is marked as NFR and cannot be transferred again.
Yes. On your account Profile page.
Upgrade – something you pay for.
Update – something you don’t pay for.
Manuals are available online. In the instrument, open the settings panel and click the Manual button in the top-right corner.
A link to all manuals can be found here:
/support/user-manuals/
Yes. Download the GForce Installer to download demos of any product.
After logging in to the instrument with your GForce user account, you’ll be asked if you want to start your 14 day free trial.
/try-for-free/
Upgrades to the latest instruments are available for 70% off for registered legacy users.
Personal discounts are available on the My Discounts page in your account:
https://www.gforcesoftware.com/my-discounts/
Unfortunately our new website format doesn’t show the legacy codes ideally. Please see this blog post for help locating your legacy licence codes:
