Affected Users

Any user with product licences spread over more than one gforcesoftware.com account.

What You’ll See

Products you own offering you the “Get Demo” option in the GForce Installer.  Or products you own offering to start a trial period when you first open them after not offering you the opportunity to log in.

Known Issue

The current generation of GForce instruments, with the log-in authorisation process, shares a central login across all instruments. This means once you log in to your account on one, all the others will log in automatically. For most users this is a big time-saver, however for people with more than one account, this can mean instruments can’t find the correct licences to authorise.

Solution

Please contact support to get your multiple accounts merged into one. Don’t forget to include the email address of all of your gforcesoftware.com accounts and highlight which address you’d like to use going forward. Support may ask you security questions to validate the accounts.