We pride ourselves on our support but to help us solve your problem quickly and effectively please take note of the following points which can help speed up the support process.
Before sending a mail to our Technical Support please check the FAQ section to see if your issue is addressed there.
Free technical support is ONLY available to all REGISTERED USERS. To register your product click here.
If you have already registered, please make sure you have the latest version of the instrument installed on your system. The latest version can be found in My Instruments.
If you have checked the FAQs and installed the latest version but still require help, please fill in the form on the right.
Please include as much information on the support form, together with exact symptoms of the problem - the more precise you are, the quicker we can help.
"it crashed", doesn't usually do it!
What's more effective is to describe what happens and what you expected to happen. Also please let us know if your problem occurred after any software updates or if it's a recurring problem.
We never pay artists for endorsements nor enter into an endorsement with an artist who has never used our instruments. Artists may be eligible to endorse our products provided they meet all of following conditions:
The artist must already own at least one GForce Instrument and express a genuine love for it.
The artist must prove popularity, e.g. have produced at least 1 top ten hit in a significant charts system in the last 24 months.
The artist must provide scans of at least 5 interviews in music oriented magazines, such as Groove or Bravo, alternatively video interviews on MTV or music shows on local television.
The artist must provide scans of at least 5 interviews published in magazines focussed on music production, such as Future Music, Electronic Musician, Keyboard, Sound & Recording or a combination of both magazine types.
If the artist has an existing or prior endorsement by another audio company (hardware or software), the artist must send signed confirmation that the existing or prior endorsements do not conflict with endorsement by GForce. For example, if the artist still has to mention an existing and prior product endorsed by another company he can not be endorsed by GForce.
The artist must provide prominent mention of GForce instruments in each booklet during the period of endorsement.
The artist agrees to mention GForce instruments prominently in any production centric interview within the period of endorsement.
The artist agrees to supply patches and demo tracks for inclusion in GForce products and use on the GForce website.
The artist must send a set of photographs (cleared for publishing by GForce), to be updated every 2 years.
The artist must provide a list of at least 5 appearances of GForce instruments on each album within the endorsement period, e.g. "Ambient background on track 02 using impOSCar2 preset ToDieFor"
Failure to meet any of the above conditions will result in termination of the agreement and any licenses that have been issued under this agreement will be revoked. GForce Software Ltd reserves the right to revoke any NFR license at any time for any reason.
The artist can end the endorsement period at any time by buying normal single user license.