Technical Support
We pride ourselves on our support but to help us solve your problem quickly and effectively please take note of the following points which can help speed up the support process.Before sending a mail to our Technical Support please check the FAQ section to see if your issue is addressed there.
Free technical support is available to all registered users. To register your product click here.
If you have already registered, please make sure you have the latest version of the instrument or plug-in installed by logging in to your account and checking there allocated version there.
If you have done all of the above and still require help please fill in the form below.
Please have the following information to hand and include it on the support form, together with exact symptoms of the problem - the more precise you are, the quicker we can help. "it crashed" doesn't usually do it. What's more effective is to describe what happens and what you expected to happen. Also please let us know if your problem occurred after any software updates or if it's a recurring problem.