We pride ourselves on our support but to help us solve your problem quickly and effectively please take note of the following points which can help speed up the support process.

Before sending a mail to our Technical Support please check the FAQ section to see if your issue is addressed there.

Free technical support is ONLY available to all REGISTERED USERS. To register your product click here.

If you have already registered, please make sure you have the latest version of the instrument installed on your system. The latest version can be found in My Instruments.

If you have checked the FAQs and installed the latest version but still require help, please fill in the form on the right.

Please include as much information on the support form, together with exact symptoms of the problem - the more precise you are, the quicker we can help.

"it crashed", doesn't usually do it!

What's more effective is to describe what happens and what you expected to happen. Also please let us know if your problem occurred after any software updates or if it's a recurring problem.